Description:

The OMS (Order Management System) Amado project by JIB Soft is a customized solution designed for Amado, a Thai health and wellness company. This system enables streamlined order management, inventory tracking, and operational efficiencies, tailored to meet Amado’s unique needs. With an emphasis on scalability, the system is built to handle a high volume of orders while ensuring accuracy and seamless user experience for both the company and its customers.

Goals:

1.To provide Amado with a centralized and efficient order management solution.
2.To automate processes such as order tracking, inventory updates, and reporting.
3.To improve the user experience with real-time tracking and transparency for orders.
4.To scale the solution with Amado’s growing business and adapt to evolving market demands.

Problem:

Amado faced challenges with managing its increasing order volume and keeping track of inventory efficiently. The company previously relied on manual processes, which led to delays, inventory discrepancies, and an increased error rate, affecting customer satisfaction and operational costs.

Proposed Solution:

JIB Soft developed a comprehensive Order Management System (OMS) tailored to Amado’s specific requirements. The system integrates order processing, inventory tracking, and analytics in one platform, allowing real-time updates and automation across the entire order cycle. This helps to reduce human error, ensure accurate inventory levels, and enhance customer satisfaction by providing prompt order processing and real-time tracking capabilities.

Business & Users:

• Business: The OMS Amado solution supports Amado in optimizing its operational efficiency, thereby reducing costs and enhancing scalability for future growth. It offers robust reporting and analytics features to support data-driven decisions.
• Users: The primary users include Amado’s sales, logistics, and customer service teams, who benefit from streamlined operations and better inventory oversight. Additionally, the customers experience more reliable order fulfillment and tracking, enhancing their overall satisfaction and loyalty.

This solution effectively bridges operational gaps and creates a more cohesive workflow for Amado, aligning with the company’s growth objectives and commitment to quality service.